MEMORIAL STATIONERY FAQS
We have answered many of the most common questions below, but if you have any further queries, then please call us on 091 564090 or email us on email@example.com
Before Ordering -
Q. HOW LONG SHOULD MY STATIONERY ORDER TAKE FROM START TO FINISH?
A. Two/three weeks on average - one week approx for processing/proofing and one week approx for printing/delivery. Lead times may change during peak or busy periods.
Q. DO YOU DO ANY PACKAGE DEALS FOR ORDERING EVERYTHING TOGETHER?
A. From time to time we will have special offers on our website and instore.
Q. DO ENVELOPES COST EXTRA?
A. No , plain white envelopes are included with all memorial stationery orders.
Q. WE WOULD LIKE OUR CARDS PRINTED IN 2 DIFFERENT LANGUAGES, CAN YOU DO THIS?
A. Yes we can. Please email us the text and we will incorporate it into your invitations or booklets. The proof reading will be entirely up to you to confirm that all information is present and correct.
About Ordering -
Q. HOW CAN I ORDER MY STATIONERY FROM JAYCEEFINECARDS?
A. There are three ways to order from us -
i) Order online through this website.
ii) Call in to our shop in Abbeygate Street, Galway from Monday to Friday 10am to 5pm.
ii) Order by phone on 091 564090 or by email on firstname.lastname@example.org.
Please call us on 091 564090 if you need any help with ordering.
Q. HOW CAN I ORDER A SAMPLE PACK FROM JAYCEEFINECARDS?
A. Go to the ‘Memorial Sample Pack’ page on our website. The Pack will include our Memorial Card Collection brochure and two card samples of your choice. If we don't have your chosen samples in stock , we will send similar samples. The FREE samples come as they appear on our brochure/website. The samples are not personalised with your information. We will normally post the pack to you within 48 hours.
About Payment -
Q. BY WHAT METHOD CAN I PAY FOR MY STATIONERY?
A. You can pay instore by cash or card and online by the following methods: Mastercard, Visa Credit, Visa Debit.
About Proofing -
Q. IS THERE AN EXTRA CHARGE FOR TYPESETTING AND THE CREATION OF PROOFS?
A. No, once we receive your order then this is part of the service.
Q. HOW WILL I GET MY PROOF?
A. You will receive a paper proof and/or a proof by email within 4-5 days after ordering. We also offer a Preview Sample Service for €10 extra as part of the proofing process. With this, you will receive one finished card sample, exactly as the full completed order will look. This can give you peace of mind if you are not sure what the final completed invitations will look like.
Q. HOW MANY REVISED PROOFS CAN I GET ?
A. It generally takes no more than three proofs to get your design/layout correct. We will do a maximum of five proofs and then there will be a fee for further proofing with changes.
Q. CAN I CHANGE MY MIND AFTER PROOFING AND OPT FOR A DIFFERENT CARD?
A. We will generally allow one change of mind for our cards. However if we feel that we have spent excessive time on designing and proofing we will alert you to extra design charges.
Q. HOW DO I APPROVE MY PROOF AND PROCEED TO PRINTING?
A. We will need either email confirmation that the proof is correct, or you can sign the paper proof and return to us. We will not proceed with your order until we have one of these approvals.
Q. WHAT HAPPENS AFTER I APPROVE?
A. We will proceed to printing. Note that once we receive approval, your order automatically enters the production process so changes cannot be made. It then normally takes one week to complete your order but this may be longer in busy and peak periods.
About Collection/ Delivery -
Q. HOW LONG BEFORE MY ORDER IS DISPATCHED?
A. It depends on the item. If it is a stock item, we will normally despatch next working day. If it is a personalised item, then our normal schedules are one week after proof approval. Please let us know beforehand if you need your stationery for a specific date and we will work to that date.
Q. HOW LONG WILL THE DELIVERY TAKE?
A. We use both Parcel Post and approved couriers to deliver packages. Both are generally 24-48 hour delivery. If you are using a home address, please make sure someone will be there to accept the package on the agreed day.
Q. HOW MUCH DOES DELIVERY COST?
A. Nationwide delivery in the Republic of Ireland is free for all orders above €49. International delivery will incur a charge so please refer to our 'Delivery' page for more details.
About Anything Else -
Q. WE HAVE OUR OWN ARTWORK ALREADY DESIGNED, CAN YOU PRINT IT FOR US?
A. Yes, please contact us and we will be happy to help you.
Q. I HAVE AN IDEA FOR A DESIGN CAN YOU REALISE IT FOR ME?
A. Yes, we have designed many bespoke cards so please contact us and we will be happy to help you.
Q. CAN I BUY MORE ENVELOPES SEPARATELY?
A. Yes, we stock various sizes/brands of envelopes but generally in white and ivory/cream. You will find them on our 'Accessories' section.