Return of Goods

Non-personalised goods and collections.

If you are unhappy with your non-personalised purchase please return your order within 28 days of receipt for a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once the returned item(s) has been received we will process the refund. Please note that postage and shipping costs are non-refundable.

If your order is damaged or faulty please notify us by email within 5 days of receipt. Any damaged or faulty items must be returned to us to be checked before a refunded can be processed 

Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

This does not apply to personalised stationery and/or personalised orders. Jaycee will not cover the cost of reprinting and shipping orders due to any errors you have approved, nor will a refund be issued. However, we are happy to correct and reprint any errors made on the part of Jaycee as quickly as possible and will send any re-printed stationery out quickly and efficiently.